This section explains you "what to do in case of an emergency or modification of your policy":                                                         

What to do when you need assistance or get hospitalised?

Contact immediately the following number: +32 (0)78.150 135

The following information must be given/ reported :

•   Your name
•   Your insurance policy number
•   The name of the insured person who called
•   A brief description of the problem
•   The information of the different actors                                  (policy holder, insured person, hospital, doctor,…)

What to do to be reimbursed?

Send the following documents to the PO Box 13, 1050 Brussels 5, Belgium.

•  The statement of damage which is available on our website
•  The original invoices and detailed costs in case of full cover
•  A copy of the invoices and detailed costs with the certificate    of the National Health Service in case of TOP UP
•  A medical certificate that mentions the diagnosis

What to do in case of modification of the administrative data?

Send following information via e-mail to M2H@ip-assistance.com or to the PO Box 13, 1050 Brussels 5, Belgium:

It's necessary to inform the company in the following cases:

•   Change in family situation
•   Change of address
•   Change of statute of social security (modification form E)
•   Change of country of residence
•   Change of nationality
•   Change of the covered region
•   Change of cover
•   Change of deductible
•   Change of all other administrative information

In every conversation in all cases, we need the following information:

•   Your name
•   Your policy number
•   Name of the insured person